Agentforce & AI
As a certified Agentforce Specialist, I build AI agents and Einstein-powered automations inside Salesforce, with a focus on reducing inbound volume and improving CSAT without losing the human hand-off.
What's included
- Agentforce agent design: topics, actions and guardrails
- Grounding agents in your Salesforce data and knowledge
- Service Cloud deflection and case-handling automation
- Einstein-powered automations in sales and service
- Escalation paths from agent to human
- Testing and monitoring of agent behaviour
How I work
Pick a narrow first use case
A clear, high-volume task such as common case types gives something measurable to improve.
Ground and constrain
The agent only gets the data, actions and permissions it needs, with explicit rules for what it must not do.
Test before launch
Realistic conversations and edge cases are tried before customers see it, and the agent is monitored afterwards.
When this is the right fit
- Support receives a lot of repetitive questions
- You already run Service Cloud and want to add an agent on top
- You want AI features but need data access kept under control
- A pilot agent exists but is not ready for production
Common questions.
Are you Agentforce certified?
Yes, I hold the Salesforce Certified Agentforce Specialist credential.
Does an agent replace my support team?
The goal is to handle the routine questions and hand complex ones to people with full context, so the team spends time where it matters.
Let's talk about your project.
Tell me what you are trying to fix or build. I respond within one business day.