Salesforce Implementation
I implement and maintain Salesforce across the clouds most businesses actually use. The aim is a setup your team understands and can keep changing, not a one-off build that only its author can touch.
What's included
- Sales Cloud: leads, opportunities, forecasting and pipeline hygiene
- Service Cloud: cases, queues, SLAs and knowledge
- Experience Cloud: customer and partner portals
- Financial Services Cloud implementations
- Field Service Lightning: scheduling and mobile work
- Greenfield builds, clean-up of grown orgs and day-to-day maintenance
How I work
Understand the business first
Requirements come from how your teams work today, not from a feature checklist.
Configure before customising
Declarative tools come first; code is added only where the platform cannot do the job cleanly.
Roll out with adoption in mind
Data migration, training material and a support plan are part of the delivery, so the system gets used.
When this is the right fit
- You are moving to Salesforce from spreadsheets or another CRM
- An org has grown messy and every change feels risky
- You need a portal for customers or partners on Experience Cloud
- You need a reliable person to own platform changes and production support
Common questions.
Are you certified?
Yes. Salesforce certifications include Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, Platform Developer I, Platform Administrator, Agentforce Specialist and Data 360 Consultant, plus a MuleSoft Certified Specialist credential.
Can you take over an existing org?
Yes. I start with a review of what is there, agree what to keep, fix and retire, and then maintain it going forward.
Let's talk about your project.
Tell me what you are trying to fix or build. I respond within one business day.